Hi Paul,
Sorry for my late response, You mean the icon beside the left side of user avatar was missing, right?
If so, please enter your admin panel and check below settings.
1 admin panel>virtual currency>credits service>enable virtual currency credits service, check it and save.
2 admin panel>virtual currency>upgrade membership>enable upgrade member ship, check it and save.
3 check with your chat link
http://www.321chat.com/webcam/chat.phpIf I have replied something you don't want please let me know.
Any furthermore question please feel free to contact us.
Regards,
Admin